repost: Why the BBC iPlayer goes to 11

[This is a repost of a blog I’d shared previously on Typepad which is now dead. Many of you may not know that I was once a senior executive at the BBC — my title, get this, was Controller of Future Media for the BBC. I hope you enjoy this little story]

When leading the user experience and design team for the BBC, and specifically when working on the UI for the BBC’s iPlayer, as well as the…